All computers are unique; they contain an array of hardware, have a diverse range of software installed and are usually customised and tampered with by different users.

This makes them dissimilar and means troubleshooting problems is often difficult – it can be a very time consuming exercise. An IT geek uses their experiences and knowledge to “guestimate” where they “think” the problem is – then tries to stumble upon a solution.

It’s a process which involves trial and error until an elucidation is found. A resource that I’ve found exceptionally useful when seeking resolution is a forum or blog – there‘s nearly always someone who’s found a solution to a problem the same, or similar – and not only that; they are willing to share their experience.

That’s one reason why I started writing this column – so I could share my experiences and hopefully help someone else in the process. There are many facets to technology and the rapid changes mean it’s not possible to learn everything; but it is possible to use the experiences of others to get by in a hi-tech dependent society.

I don’t enjoy being in the public eye but since I’m into self-mutilation I’ve decided to not only continue writing, but take IT Matters online – it seems fitting that a column about technology should involve the use of technology.

Go to http://parkes.yourguide.com.au/bl ogs/it-matters and leave your comments, questions or solutions to similar problems.

Any positive input will be published; any comments that involve the word “sux” will be deleted as my son found out.

Teamwork and collaboration – makes it so much easier to find a solution, especially when you don’t understand the problem to begin with.